International House Directors of Studies Conference 2013.
This session will look at what can make a situation or person 'difficult', and will provide you with some practical ideas to help manage these situations. Delegates will be asked to share their own examples of recent 'difficult conversations' as part of the session with their colleagues, so have a situation in mind before the session. The session will also look at stress caused by difficult conversation, and some ways we can deal with this.
teflon coating Maureen McGarvey - Dealing With Difficult People | |
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